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How mersi4d keeps your account safe

When you open an account with us, your personal information and payment details stay protected by our privacy practices.

Account security encryptedPayment data never sharedYour privacy choices respected
Explore the Lobby Read FAQ
mersi4d How mersi4d keeps your account safe
REACH OUR TEAM

Contact us about your privacy

Email Support Send privacy questions to our team at [email protected]. We respond to data requests and account concerns within 24 hours on weekdays.
In-App Chat Open the chat widget inside your account lobby any time. Available seven days a week to answer questions about your personal data and account access.
Account Settings Visit your profile page to view, update or delete your personal information. Changes take effect immediately, though withdrawal verification may require reconfirmation.
DATA & SECURITY

How we handle privacy across your account

Deposit & Withdrawal Privacy

Your transactions with DANA, OVO, GoPay and QRIS are processed through encrypted channels. We store transaction receipts for 36 months to verify withdrawals and comply with local regulations. Your payment method is never revealed in your account history.

Cookie & Device Tracking

We use cookies to remember your login and keep your session active on the lobby. Players in Makassar and across Indonesia can adjust cookie settings in their browser or account preferences without losing account access.

Account Access & Login

Your password is hashed and never stored in plain text. When you sign in, we log your device and location. If we detect an unfamiliar login, we ask you to verify your identity via email before the session continues.

Data Retention & Deletion

We keep your account data for as long as your account is active and for two years after you request closure. You can ask us to delete personal data that is no longer needed for account operation or legal compliance.

Third-Party Game Providers

Live Baccarat, Rocket Crash and other games are hosted by external studios. Those providers receive only your Player ID and session token — not your real name, email or payment details. We have data-sharing agreements in place.

Your Privacy Rights

You have the right to access, correct or port your personal data. Send a request to [email protected] and we will provide a copy of your records. Where local law permits, you can request we stop processing your data.

Frequently asked questions about your data

When you request account closure, we retain your information for two years to fulfil legal and tax obligations. After that period, we delete your personal data. You can ask us to accelerate deletion where local law permits, but we may need to keep transaction records for anti-fraud compliance.

Yes. Log into your account, go to Settings, then Privacy & Data. You'll see your registered name, email, phone, date of birth and account creation date. Contact [email protected] to request a complete data export, including your game history and payment records.

We store transaction records for 36 months to verify deposits, confirm withdrawals and meet regulatory requirements. After 36 months, transaction details are archived and no longer visible in your account, but we may retain summary data for compliance purposes.

We do not sell or share your personal data with marketers or unrelated third parties. Your email and phone are used only for account support, security alerts and service updates. You can opt out of marketing emails in your account settings without affecting your account.

Contact our support team immediately at [email protected] or use the in-app chat. We will review your account activity, verify your identity and secure your session. If your password may be compromised, reset it from the login page and enable two-factor verification in your settings.

Yes. All deposits through DANA, OVO, GoPay and QRIS use SSL encryption. Your payment details are never stored on our servers; they're processed through secure payment gateways. Your account wallet shows only the final balance, not your payment method information.

Cookies keep you logged in between sessions and remember your game preferences. We use them to track how you move through the lobby so we can improve your experience. You can disable non-essential cookies in your browser settings; essential cookies are needed for account security.

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