Reference

Legal foundations that keep your account secure

Your account with mersi4d is protected through data encryption, secure payment verification, and clear account access rules.

Account ownership verified at signupPayment data encrypted end-to-endWithdrawal verification within 24 hoursDANA, OVO, GoPay, QRIS compliant
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mersi4d Legal foundations that keep your account secure
SUPPORT CHANNELS

Contact us with legal and account questions

Your support request reaches our team via live chat, email or phone. We handle account access issues, data requests, and policy questions during support hours.

Live Chat Support Real-time account access and payment queries. Available daily 08:00–23:00 Indonesia time. URL link in your account dashboard.
Email Support Data requests, policy questions, and formal complaints. Response within 48 hours. Email address visible in account settings.
Phone Support Account recovery, two-factor reset, and withdrawal blocks. Weekdays 09:00–17:00. Number in your account profile.
SECURITY & DATA HANDLING

How we protect your personal and payment information

mersi4d encrypts all login credentials, account details and payment information using industry-standard SSL protocols.

Encryption & Servers

All deposits, withdrawals and login data travel via SSL encryption. Payment details are held on PCI-compliant servers. Backups are encrypted at rest.

Third-Party Sharing

We share payment data with DANA, OVO, GoPay and QRIS processors only to clear your transactions. No marketing data is sold.

Cookie & Session Policy

Login cookies expire after 30 days of inactivity. Gameplay cookies help us track session state. Clear your browser cache anytime to remove them.

Data Retention & Deletion

Account data is kept for 7 years for tax and dispute purposes, or as local law requires. Request deletion anytime; we action it within 14 calendar days.

Two-Factor Authentication

Enable SMS 2FA in account security settings. Login requires both password and a one-time code sent to your verified phone number.

Unauthorised Access

If you detect suspicious login or withdrawal, contact support live chat within 24 hours. We freeze the account and investigate immediately.

Frequently asked questions about your legal rights

We collect your full name, email address, phone number, date of birth for identity verification, and banking details to process deposits via DANA, OVO, GoPay or QRIS. No additional personal data is stored without your consent. You can update all of these in account settings except date of birth, which is locked after signup.

After account closure, we retain your transaction history, deposit records and account data for 7 years to comply with local tax and dispute-resolution requirements. Personal contact details are anonymised after 90 days. You can request full data deletion, which we process within 14 calendar days where local law permits.

Yes. Email support with your request and we'll compile your full data profile—account details, transaction history, deposits, withdrawals, and gameplay records—into a downloadable file within 14 days. This export is free and can be requested once per year.

Contact support live chat or call immediately. We freeze the account within minutes to prevent unauthorised withdrawals. We review the login history to confirm the breach, verify your identity, reset your password, and enable two-factor authentication. Any fraudulent withdrawals are investigated with your payment provider.

We only share payment details with DANA, OVO, GoPay and QRIS processors to clear your deposits and withdrawals. We do not sell your email, phone number, or gameplay history to marketing partners or affiliates. Data sharing is limited to what is necessary to run your account and process your transactions.

Request account closure via live chat or email. We verify your identity, check for pending withdrawals, and close your account within 24 hours. Any account balance is refunded to your registered payment method. Your account cannot be reopened; however, you can create a new account using a different email address after 30 days.

The complete terms of service and privacy policy are available in your account footer menu under Legal, or contact support to request a PDF copy. Both documents explain account eligibility, dispute resolution, payment terms, and data handling in full detail. We update these policies quarterly and notify users of material changes by email.

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